You may exchange an item for something else from Peter Alexander, provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases made in Peter Alexander stores
Purchases made in a Peter Alexander New Zealand retail store (including purchases in a New Zealand store for delivery to you) can be exchanged in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online
You can exchange an item purchased online:
- In any Peter Alexander retail store in New Zealand; or
- By posting it to our Online Store Returns/Exchange address
Peter Alexander Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
New Zealand, 2161
- Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
- Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
- All exchanges remain the responsibility of the purchaser until received by Peter Alexander.