Returns & refunds will be accepted provided the conditions in the Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Peter Alexander stores
Purchases made in a Peter Alexander New Zealand retail store can be returned in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online
You can return an item purchased online:
- By visiting the relevant brand’s retail store in New Zealand (ie. items bought at Peter Alexander can only be returned to a Peter Alexander retail store);
- By posting it to the following Online Store Returns/Exchange address
Online Returns & Exchanges
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand, 2161
Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
All returns & exchanges remain the responsibility of the purchaser until received by the Returns & Exchanges Group.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.