Returns & refunds will be accepted provided the conditions in the Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Peter Alexander stores
Purchases made in a Peter Alexander New Zealand retail store can be returned in a Peter Alexander New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online
You can return an item purchased online:
- By visiting any Smiggle retail store in New Zealand; or
- By posting it to the following Online Store Returns/Exchange address
Peter Alexander Online Returns & Exchanges
38 Sir Woolf Fisher Drive
East Tāmaki, Auckland
New Zealand, 2013
Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
All returns & exchanges remain the responsibility of the purchaser until received.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.