You can return an item purchased online with a credit card, debit card, gift card or PayPal for a refund or an exchange by visiting the relevant brand’s retail store in New Zealand (ie. items bought at Peter Alexander can only be returned to a Peter Alexander retail store).
An item purchased online using Afterpay as tender can be:
- Returned for a refund by posting it to our online store returns & exchanges address. See How do I return an item for details.
- Exchanged in store for an alternative item or a gift card to the value of the item. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.
Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met.